Help Desk Technician / Onsite in South Phoenix

Motion Recruitment; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation Time

Stock Options

Job summary

Motion Recruitment is seeking a Help Desk Support Technician to join its Phoenix, AZ team on a full-time, on-site basis. You will be the first line of contact for end users, troubleshoot hardware and software issues, and help advance IT modernization initiatives within a multi-location organization.

You will primarily support Windows desktops, Microsoft 365, and AD user accounts, while contributing to IT projects and hardware deployments.

Qualifications

• 1+ years of Help Desk or Desktop Support experience.
• Experience supporting Microsoft 365 environments.
• Active Directory user administration and account management.
• Windows 10/11 troubleshooting experience.
• Experience supporting desktop and laptop hardware.
• Knowledge of monitors, docking stations, printers and peripherals.
• Strong communication and customer service skills.
• Ability to prioritize and manage multiple support requests.

Responsibilities

• Provide end-user technical support remotely or on-site.
• Troubleshoot Windows desktops, Microsoft 365, and AD issues.
• Assist with hardware deployment and IT projects.
• Collaborate with team and stakeholders to resolve requests quickly.

Skills

1+ years experience

Microsoft 365

Active Directory

Windows 10/11

Desktop hardware

Peripherals knowledge

Communication

Multi-tasking

Tools

NinjaOne

Job description

A growing provider of print, brand management, secure mailing, and enterprise communications services is currently looking to hire a Help Desk Support Technician to join its team in Phoenix, AZ. This is a full-time onsite role supporting a multi-location organization that is expanding its internal technology capabilities and investing in IT modernization initiatives.

Required Skills & Experience

• 1+ years of Help Desk, Desktop Support, or IT Support experience
• Experience supporting Microsoft 365 environments
• Active Directory user administration and account management
• Windows 10 and Windows 11 troubleshooting experience
• Experience supporting desktop and laptop hardware
• Knowledge of monitors, docking stations, webcams, printers, and related peripherals
• Strong communication and customer service skills
• Ability to prioritize and manage multiple support requests

Desired Skills & Experience

• CompTIA A+, Network+, or Security+ certification
• Experience with NinjaOne or a similar ticketing platform
• Basic networking knowledge
• Experience supporting printers or production-focused environments
• Interest in progressing toward Infrastructure or Systems Administration responsibilities

What You Will Be Doing

Tech Breakdown

• 70% Windows Desktop Support & Microsoft 365
• 20% Active Directory & User Administration
• 10% Hardware Deployment & IT Projects
• Daily Responsibilities
• 90% End-User Technical Support
• 10% Project Work & Team Collaboration

The Offer

• Bonus eligible
• You will receive the following benefits:
• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.