Desktop Support Specialist

Droisys; Scottsdale (AZ); On-site; USD 34,000 - 41,000; Full time

Job summary

Droisys in Scottsdale, AZ is seeking an IT Helpdesk / Service Desk Specialist to handle inbound calls, chats and emails, providing Level 1 support for Windows applications and Office 365. You will diagnose basic connectivity issues, manage Active Directory and user accounts, assist with printers, and document incidents in the ITSM tool while delivering timely, professional support.

With 2–10 years of experience, you will work on a 12-month, on-site assignment, escalating production-impact issues

Qualifications

• Handle inbound calls, chats and emails in service desk.
• Resolve Windows application issues and basic connectivity problems.
• Escalate to resolver groups as needed using IT ticketing system.
• Administer Office 365 accounts and AD user accounts.
• Configure printers and basic hardware troubleshooting.
• Document incidents in ITSM tool and maintain accurate records.

Responsibilities

• Handle inbound calls, chats and emails in service desk.
• Diagnose and resolve Windows application issues.
• Provide basic networking/VPN support and issue escalation.
• Administer Office 365 accounts and Active Directory users.
• Manage printer hardware and desktop configurations.
• Document all incidents in the ITSM tool and communicate resolution status.

Skills

Customer support

Inbound calls handling

L1 IT support

Windows troubleshooting

Office 365 administration

Active Directory management

Network & VPN basics

ITSM ticketing

Printer support

Communication skills

Tools

Office 365

Active Directory

ITSM Tool

Job description

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Scottsdale, AZ (5 days onsite in a week)

12 Months

Rate : $25/Hr. W2 is the Max Rate

2 to 10 years of Exp.

Job Description

• Handling all the Inbound calls chat and emails in service desk
• Handling Basic L1 level queries from end users
• Diagnose and quickly resolve a wide range of Windows applications issues
• Basic troubleshooting knowledge for internetLAN WAN Connectivity issues and VPN issues
• When the restoration is beyond the scope of the support escape the issueproblem to appropriate resolver group using IT Ticketing System
• Install upgrade support and troubleshoot for printers related computer hardware
• Performs general preventative maintenance tasks on computers laptops printers
• Customize configure desktop hardware to meet specifications and business standards
• Email account administration ie account creation and management and distribution lists on Office 365
• User account administration ie account creation and management and password resets on Active Directory
• Familiarize end users on basic software hardware and peripheral device operation and solve basic queries
• Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool
• Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go
• Basic knowledge of Networking Virtualization Outlook Windows Mac OS Web Based and Installable applications
• Providing timely and accurate resolution of technical issues experienced by the Users
• Excellent communication skills
• Identify and elevate severe issues which could cause production impact

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.