Onsite Desktop Support Intern – Bloomington, MN

Maximus; BLOOMINGTON (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits eligible

Equipment provided

Academic credit possible

Job summary

Maximus invites you to join its Bloomington, MN internship program, working onsite to resolve helpdesk requests from employees across the business during the summer. You will gain exposure to Windows support, imaging tasks, and IT operations while collaborating with project teams and managers.

Ideal candidates are currently enrolled in a four-year college, pursuing an IT-related major, and available for full-time hours from June to August.

Qualifications

• High school diploma or GED required; 0-2 years of relevant experience preferred.
• Currently enrolled at a 4-year college and pursuing an IT-related major.

Responsibilities

• Promote a high level of customer satisfaction via phone, email, and chat with appropriate urgency.
• Provide Windows OS support and troubleshoot issues, including in-depth diagnostics.
• Perform PC builds using imaging software to deploy images.
• Document, track, and monitor problems in the ticketing system for timely resolution.
• Identify, research, and resolve technical problems.
• Provide hardware support for PCs and laptops, including hardware upgrades.
• Install and support peripherals and remote access devices.
• Assist in maintaining software and workstation image management for PC build requests.

Skills

Customer service

Windows troubleshooting

Ticketing system

Hardware basics

Communication skills

Education

High school diploma or GED

Pursuing IT major

Tools

Image deployment software

Remote access tools

Job description

Maximus invites you to join its Bloomington, MN internship program, working onsite to resolve helpdesk requests from employees across the business during the summer. You will gain exposure to Windows support, imaging tasks, and IT operations while collaborating with project teams and managers.

Ideal candidates are currently enrolled in a four-year college, pursuing an IT-related major, and available for full-time hours from June to August.