IT Helpdesk Intern — Desktop Support (Summer)

Maximus; McLean (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Benefits

Equipment provided

Academic credit possible

Job summary

Maximus is seeking an intern for a 10-week summer Desktop Support role at its McLean, VA headquarters. You will resolve helpdesk requests with a team of IT professionals, gain exposure to business principles, and interact with project teams, consultants, and executives.

Responsibilities include assisting with Windows OS support, imaging PCs, and hardware upgrades, while receiving guidance from a manager and access to company resources during standard business hours (8AM-6PM ET).

Qualifications

• High school diploma or GED required and 0-2 years of relevant professional experience.
• Active enrollment in a four-year college or university at the start of the internship program.

Responsibilities

• Promote high customer satisfaction through telephone, email, and chat techniques.
• Provide support for Windows OS and troubleshoot issues including in-depth diagnostics.
• Perform PC builds and imaging tasks using image deployment software.
• Document, track, and monitor problems in the ticketing system for timely resolution.
• Identify, research, and resolve technical problems.
• Provide hardware support including installing or upgrading components.
• Install, configure, maintain, and support computers, printers, scanners and related peripherals and remote access devices.
• Assist in maintaining software and workstation image management for PC build requests.

Skills

Windows OS troubleshooting

Imaging tasks

Hardware replacement

Ticketing systems

Education

High school diploma or GED

Job description

Maximus is seeking an intern for a 10-week summer Desktop Support role at its McLean, VA headquarters. You will resolve helpdesk requests with a team of IT professionals, gain exposure to business principles, and interact with project teams, consultants, and executives.

Responsibilities include assisting with Windows OS support, imaging PCs, and hardware upgrades, while receiving guidance from a manager and access to company resources during standard business hours (8AM-6PM ET).