2027 Summer Intern Desktop Support Intern Onsite Bloomington MN

Maximus; BLOOMINGTON (MN); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Benefits eligible

Equipment provided

Academic credit possible

Zusammenfassung

Maximus invites you to join its Bloomington, MN internship program, working onsite to resolve helpdesk requests from employees across the business during the summer. You will gain exposure to Windows support, imaging tasks, and IT operations while collaborating with project teams and managers.

Ideal candidates are currently enrolled in a four-year college, pursuing an IT-related major, and available for full-time hours from June to August.

Qualifikationen

• High school diploma or GED required; 0-2 years of relevant experience preferred.
• Currently enrolled at a 4-year college and pursuing an IT-related major.

Aufgaben

• Promote a high level of customer satisfaction via phone, email, and chat with appropriate urgency.
• Provide Windows OS support and troubleshoot issues, including in-depth diagnostics.
• Perform PC builds using imaging software to deploy images.
• Document, track, and monitor problems in the ticketing system for timely resolution.
• Identify, research, and resolve technical problems.
• Provide hardware support for PCs and laptops, including hardware upgrades.
• Install and support peripherals and remote access devices.
• Assist in maintaining software and workstation image management for PC build requests.

Kenntnisse

Customer service

Windows troubleshooting

Ticketing system

Hardware basics

Communication skills

Ausbildung

High school diploma or GED

Pursuing IT major

Tools

Image deployment software

Remote access tools

Jobbeschreibung

This is an ONSITE internship located in Bloomington, MN-you must live within daily commutable distance. You will help resolve helpdesk support requests from employees all across the business.

Additionally, the selected intern will gain knowledge of general business principles, corporate organizational structure and government process improvement. Throughout the summer, you will have the opportunity to meet, interact, and collaborate among various project teams, consultants, senior management, executives and peers. Guidance and training on operations standards and protocols will be provided by the Manager.

BENEFITS / COMPENSATION:

• Hourly pay range is competitive and commensurate with education and experience.
• Interns are eligible for benefits.
• All computer equipment and access to digital systems will be provided to the hired candidate.
• Students may also complete the internship for academic credit, subject to the qualifications of their academic program.

PROGRAM DETAILS:

This position requires a commitment of 40 full-time hours per week, with availability during usual business hours (8AM-6PM ET), for the duration of the summer program: starting Tuesday, June 1st and ending Friday, August 13th, 2027

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. Maximus is a proud partner to government agencies. For more information, visit https://www.maximus.com

Essential Duties and Responsibilities:

• Promote a high level of customer satisfaction through proper telephone, email, and chat techniques, and respond with the appropriate amount of urgency to user.
• Provide support for Windows OS and troubleshoot issues including running in-depth diagnostics.
• Perform PC builds including the use of image deployment software to perform imaging tasks.
• Document, track, and monitor problems within the ticketing system to ensure timely resolution.
• Identify, research, and resolve technical problems.
• Provide hardware support of PCs and laptops including installing replacement hardware or upgrading hardware.
• Install, configure, maintain, and support computers, printers, fax machines, scanners, other peripherals and related hardware, as well as remote access devices.
• Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for PC build requests.
• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
• Currently enrolled at a 4 year college or university
• Currently Pursuing a Major in Information Technology or similar field
• This is a ONSITE internship located in Bloomington, MN

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.