Onsite IT Desktop Services Intern — Kickstart Your Tech Career

Western National Insurance Group; Edina (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

Western National Insurance Group is seeking a Desktop Services Intern to join its Desktop Services team as part of the Summer 2027 Internship Program. The intern will provide support to a variety of projects and initiatives, while assisting with incidents, requests, and day-to-day operations in our Edina, MN corporate office.

The ideal candidate is pursuing college with strong time management and communication skills, and is eager to gain hands-on experience in IT within a well-known Midwest

Qualifications

• Two years of college preferred.
• Excellent time management and the ability to complete projects and assignments to meet deadlines.
• Good communication skills.
• Ability to listen and ask pertinent questions to gain understanding.
• Demonstrated ability to pay attention to details.
• Ability to follow processes.
• Proficient use of various core systems, office and computer equipment and software packages.
• Ability to work onsite at our corporate office in Edina, MN.

Responsibilities

• Provides first point of contact for calls and walk-up incidents and service requests.
• Documents, addresses, and resolves basic incidents and requests.
• Logs all incidents and requests and engages other service desk resources to resolve incidents.
• Creates a positive customer support experience and builds strong relationships with internal customers.
• Communicates promptly on progress and handles customers with a consummately professional attitude.
• Performs special projects and other duties as assigned.

Skills

Time management

Communication skills

Active listening

Attention to detail

Process adherence

Technical systems familiarity

Education

Two years of college preferred

Job description

Western National Insurance Group is seeking a Desktop Services Intern to join its Desktop Services team as part of the Summer 2027 Internship Program. The intern will provide support to a variety of projects and initiatives, while assisting with incidents, requests, and day-to-day operations in our Edina, MN corporate office.

The ideal candidate is pursuing college with strong time management and communication skills, and is eager to gain hands-on experience in IT within a well-known Midwest