Lead IT Helpdesk & Support Specialist

Solution Builders Inc.; BLOOMINGTON (MN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Matching 401(k) Plan

Paid Vacation and Personal Days Off

A company that recognizes talent

Job summary

Solution Builders, Inc. in Bloomington, MN is seeking a Support Specialist III to handle 1st–3rd line support across workstations, servers, printers, networks, cloud apps, and vendor software. You will mentor junior staff and coordinate resolutions with vendors to ensure timely outcomes.

The role demands a 6+ year track record in technical support, strong Windows infrastructure and Microsoft 365 skills, and excellent writing/communication abilities. On-site presence in Bloomington is expected.

Qualifications

• High school diploma or equivalent required.
• BS or BA in computer science, business administration, or related field preferred.
• 6+ years of experience in a technical support or equivalent role required.
• 2+ years of advanced networking or Windows infrastructure support required.
• Experience working in Microsoft 365 Admin Centers required.
• Support clients from the Bloomington, MN office and on-site as needed.
• Demonstrated leadership in resolving advanced problems required.
• Strong technical writing and verbal communication skills required.

Responsibilities

• Resolve 1st–3rd level service requests for client technology including Windows/Mac, networks, cloud apps, and devices.
• Provide guidance and mentorship for tier 1–2 staff to ensure timely resolution.
• Coordinate with vendors and internal teams to resolve escalations.
• Lead macro problem resolution and communicate status to clients.
• Document all issues and resolutions in the ticketing system.
• Maintain professional client communication and notify about outages or changes.

Skills

Advanced networking

Windows infrastructure

Microsoft 365 Admin Centers

Leadership

Technical writing

Communication

Problem solving

Mentorship

Customer service

Education

BS or BA in computer science, business administration, or related field

High school diploma or equivalent

Tools

Windows Server

Mac OS

Azure

Microsoft 365

Job description

Solution Builders, Inc. in Bloomington, MN is seeking a Support Specialist III to handle 1st–3rd line support across workstations, servers, printers, networks, cloud apps, and vendor software. You will mentor junior staff and coordinate resolutions with vendors to ensure timely outcomes.

The role demands a 6+ year track record in technical support, strong Windows infrastructure and Microsoft 365 skills, and excellent writing/communication abilities. On-site presence in Bloomington is expected.