Desktop Support Intern- IT Technician 1 (Onsite-Mclean, VA)

Maximus; McLean (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Benefits

Equipment provided

Academic credit possible

Job summary

Maximus is seeking an intern for a 10-week summer Desktop Support role at its McLean, VA headquarters. You will resolve helpdesk requests with a team of IT professionals, gain exposure to business principles, and interact with project teams, consultants, and executives.

Responsibilities include assisting with Windows OS support, imaging PCs, and hardware upgrades, while receiving guidance from a manager and access to company resources during standard business hours (8AM-6PM ET).

Qualifications

• High school diploma or GED required and 0-2 years of relevant professional experience.
• Active enrollment in a four-year college or university at the start of the internship program.

Responsibilities

• Promote high customer satisfaction through telephone, email, and chat techniques.
• Provide support for Windows OS and troubleshoot issues including in-depth diagnostics.
• Perform PC builds and imaging tasks using image deployment software.
• Document, track, and monitor problems in the ticketing system for timely resolution.
• Identify, research, and resolve technical problems.
• Provide hardware support including installing or upgrading components.
• Install, configure, maintain, and support computers, printers, scanners and related peripherals and remote access devices.
• Assist in maintaining software and workstation image management for PC build requests.

Skills

Windows OS troubleshooting

Imaging tasks

Hardware replacement

Ticketing systems

Education

High school diploma or GED

Job description

Description & Requirements

You will help resolve helpdesk requests coming in from employees of the company with a team of IT expert professionals.

General information

Date Monday, October 26, 2026
City Mclean
State VA
Country United States
Working time Full-time
Description & Requirements You will help resolve helpdesk requests coming in from employees of the company with a team of IT expert professionals.

Additionally, the selected intern will gain knowledge of general business principles, corporate organizational structure and government process improvement. Throughout the summer, you will have the opportunity to meet, interact, and collaborate among various project teams, consultants, senior management, executives and peers. Guidance and training on operations standards and protocols will be provided by the Manager.

BENEFITS / COMPENSATION

Hourly pay range is competitive and commensurate with education and experience. Interns are eligible for benefits. All computer equipment and access to digital systems will be provided to the hired candidate. Students may also complete the internship for academic credit, subject to the qualifications of their academic program.

PROGRAM DETAILS

This position requires a commitment of 40 full-time hours per week, with availability during usual business hours (8AM-6PM ET), for the duration of a 10-week summer program: starting Tuesday, June 1st and ending Friday, August 13th, 2027.

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity,

Essential Duties and Responsibilities

• Promote a high level of customer satisfaction through proper telephone, email, and chat techniques, and respond with the appropriate amount of urgency to user.
• Provide support for Windows OS and troubleshoot issues including running in-depth diagnostics.
• Perform PC builds including the use of image deployment software to perform imaging tasks.
• Document, track, and monitor problems within the ticketing system to ensure timely resolution.
• Identify, research, and resolve technical problems.
• Provide hardware support of PCs and laptops including installing replacement hardware or upgrading hardware.
• Install, configure, maintain, and support computers, printers, fax machines, scanners, other peripherals and related hardware, as well as remote access devices.
• Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for PC build requests.
• Promote a high level of customer satisfaction through proper telephone, email and chat techniques and respond with the appropriate amount of urgency to user.
• Provide support for Windows 10 and troubleshooting issues including running in-depth diagnostics.
• Perform PC deployments including the use of image deployment software to perform imaging tasks.
• Document, track and monitor problems within the ticketing system to ensure timely resolution.
• Identify, research and resolves technical problems.
• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
• Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices.
• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals.
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests.

Minimum Requirements

• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Candidates must be actively enrolled in a four-year college or university at the start of the internship program.

This position is a full-time, onsite at Maximus Headquarters in McLean, VA - Summer Internship opportunity running from June 1st through August 13, 2027. Candidates must be available to work onsite for the entire duration of the internship program.

Preference may be given to candidates who previously completed a Maximus internship and demonstrated relevant experience aligned with the Desktop Support Intern role.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].

Minimum Salary

$ 20.00

Maximum Salary

$ 24.00