Onsite Desktop Support Engineer (Level 2) – MAC/Windows, Chicago

F2OnSite; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

F2OnSite in Chicago, IL is seeking an Onsite Desktop Support Engineer (Level 2) to provide end-user hardware and software support in Apple/MAC, Windows, and network environments at a manufacturing facility. This three-month assignment may transition to a permanent role.

You will handle on-site and remote support, manage tickets, coordinate with vendors, and help improve support processes while ensuring customer satisfaction and SLA compliance.

Qualifications

• 3-5 years of experience in the field or in a related area.

Responsibilities

• Provides on-site and remote technical service support in Apple / MAC / Network environments.
• Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and system failures using established procedures.
• Determines most cost effective repair resolution to minimize customer downtime.
• Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers.
• Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
• Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
• Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
• Coordinate support and repair activities with select third party vendors.

Skills

Desktop support

Apple Mac OS

Networking

VPN

Customer service

Ticketing systems

Multi-tasking

Printer troubleshooting

Tools

Intune

ServiceNow

Imaging

Job description

F2OnSite in Chicago, IL is seeking an Onsite Desktop Support Engineer (Level 2) to provide end-user hardware and software support in Apple/MAC, Windows, and network environments at a manufacturing facility. This three-month assignment may transition to a permanent role.

You will handle on-site and remote support, manage tickets, coordinate with vendors, and help improve support processes while ensuring customer satisfaction and SLA compliance.