Mac-Savvy Desktop Support Technician

F2Onsite; Marlborough (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

F2Onsite is seeking a Desktop Support Technician to support end-user computing environments, including Mac devices on site. The role focuses on hands-on troubleshooting, desk-side support, and change-management activities for a diverse client base in Marlborough, MA.

Ideal candidates will have 1–2 years of relevant experience, be able to lift up to 50 lbs, and own basic repair tools. Strong communication and customer-service skills are essential for success in this on-site position.

Qualifications

• Excellence in communication and customer-facing skills.
• Strong oral, written and interpersonal skills.
• Ability to follow instructions and processes with minimal instruction.
• Ability to lift and move computer equipment up to 50 lbs.
• Must own a basic repair kit.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities in an end-user environment (PCs, desktops, laptops, tablets, printers).
• Provide support to client VIPs.
• Responds to change management requests including installing new PC equipment and desk side support.
• Perform IMAC activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet customer service satisfaction and other metrics as outlined.
• Proactively communicate status and ETA to end-users and service desk.

Skills

Communication skills

Customer-facing

Interpersonal skills

Follow instructions

Physical ability

Repair kit ownership

Education

Technical certification or equivalent experience

Job description

F2Onsite is seeking a Desktop Support Technician to support end-user computing environments, including Mac devices on site. The role focuses on hands-on troubleshooting, desk-side support, and change-management activities for a diverse client base in Marlborough, MA.

Ideal candidates will have 1–2 years of relevant experience, be able to lift up to 50 lbs, and own basic repair tools. Strong communication and customer-service skills are essential for success in this on-site position.