Deskside Support Pro - Desktop & Asset Expert

F2Onsite; Dalhart (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

F2Onsite is seeking a dependable Desktop Support Technician to provide hands-on and remote technical support for end-users and IT equipment. You will troubleshoot issues, deploy hardware, and support onboarding/offboarding while maintaining secure and well-documented assets.

The role requires extensive experience with Windows and Apple environments, SCCM/RDP, and strong customer service skills. Office and IT asset lifecycle management are part of daily responsibilities in a fast-paced setting.

Qualifications

• 12+ years of corporate desk-side or IT hardware support.
• Troubleshoot, repair, upgrade Windows and Apple hardware.
• Proficient with Windows 10/11, Apple devices, and iPhone support.
• Experience with SCCM, RDP, ticketing and asset management systems.

Responsibilities

• Provide in-person and remote desktop support for desktops, laptops, printers, and peripherals.
• Perform workstation builds, imaging, OS and software deployments using approved images.
• Diagnose hardware and software issues across Windows, Apple devices, and Office apps.
• Install and troubleshoot Cisco VoIP phones and related equipment.
• Maintain inventory records and lifecycle tracking for IT assets.
• Support onboarding/offboarding, data transfers, and secure equipment returns.
• Maintain endpoint security, patching, and antivirus/compliance checks.
• Follow IT processes, security standards, and documentation requirements.

Skills

Desktop support

Windows troubleshooting

Apple devices

Active Directory

Microsoft 365

Documentation

Customer service

Asset management

Endpoint security

Device deployment

Education

Tools

SCCM

RDP

Ticketing systems

Asset management systems

Job description

F2Onsite is seeking a dependable Desktop Support Technician to provide hands-on and remote technical support for end-users and IT equipment. You will troubleshoot issues, deploy hardware, and support onboarding/offboarding while maintaining secure and well-documented assets.

The role requires extensive experience with Windows and Apple environments, SCCM/RDP, and strong customer service skills. Office and IT asset lifecycle management are part of daily responsibilities in a fast-paced setting.