Onsite Desktop Support Technician - Entry Level

New Era Technology; San Jose (CA); Presencial; USD 42 000 - 55 000; Tempo integral

Resumo da oferta

New Era Technology is seeking an Entry-Level Desktop Support Technician (L1) to join our team and provide onsite technical support to end users. This is an entry-level opportunity ideal for a recent graduate or candidate with up to 1 year of IT support experience.

You will receive hands‑on training to develop desktop support and troubleshooting skills. The ideal candidate has a positive attitude, strong customer service and communication skills, and a willingness to learn.

Qualificações

• High school diploma or equivalent.
• 0–1 year of experience in desktop support, IT support, help desk, or a related technical environment.
• Basic knowledge of computer hardware and troubleshooting.
• Basic knowledge of Microsoft Windows and macOS.
• Basic experience installing and troubleshooting software applications.
• Basic knowledge of Microsoft Office 365.
• Experience using an IT ticketing/help desk system is preferred.
• Strong customer service and communication skills.
• Ability to troubleshoot problems logically and systematically.
• Willingness and ability to learn new technologies and processes.
• Ability to work onsite on a daily basis.
• Reliable transportation to travel to local sites when required.
• Ability to lift equipment weighing up to 50 pounds.

Responsabilidades

• Provide onsite Level 1 desktop and technical support to end users.
• Troubleshoot basic hardware, operating system, software, and connectivity issues.
• Set up and configure laptops, desktops, monitors, and other IT equipment.
• Install and replace computer hardware components such as RAM and disk drives.
• Install, configure, and upgrade operating systems and software applications.
• Assist with Windows and macOS operating system deployment and imaging.
• Support Microsoft Office 365 and other standard business applications.
• Troubleshoot VPN, antivirus, authentication, and application‑related issues.
• Perform basic system health checks, software updates, patching, encryption, and security‑related tasks.
• Test equipment after repairs or configuration changes to ensure it is working properly.
• Create, update, and manage support tickets using IT service management/ticketing tools.
• Properly document troubleshooting steps, resolutions, and ticket updates.
• Identify and prioritize urgent technical issues and elevate them when required.
• Assist with IT asset management, equipment tracking, and inventory activities.
• Support video conferencing and basic infrastructure‑related activities.
• Follow established IT support procedures, security standards, and company guidelines.
• Work closely with onsite leadership and the global operations team.
• Travel between local client sites when required.

Conhecimentos

Customer service

Teamwork

Communication

Onsite support

Willing to learn

Formação académica

High School Diploma

CompTIA A+ (preferred)

Associate's or Bachelor's in IT (preferred)

Ferramentas

SCCM

Casper

Cisco AnyConnect VPN

McAfee ePO

PingID

Lenovo ThinkPad

Apple MacBooks

Descrição da oferta de emprego

New Era Technology is seeking an Entry-Level Desktop Support Technician (L1) to join our team and provide onsite technical support to end users. This is an entry-level opportunity ideal for a recent graduate or candidate with up to 1 year of IT support experience.

You will receive hands‑on training to develop desktop support and troubleshooting skills. The ideal candidate has a positive attitude, strong customer service and communication skills, and a willingness to learn.