Desktop Support Pro — Onsite & Remote Tech Coach

HCLTech; Cary (NC); On-site; USD 34,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

A global technology company is seeking a Desktop Support Specialist in Cary, North Carolina. This role involves welcoming customers, diagnosing IT issues, and educating clients on technology. Candidates must excel in communication and possess strong problem-solving skills. Experience in customer service, particularly in financial environments, is preferred. The position is full-time and offers competitive pay along with a comprehensive benefits package. Join a team committed to delivering high-quality service.

Qualifications

• Strong technical skills related to desktop and mobile devices.
• Excellent communication skills, both written and spoken.
• Experience in customer service/support roles.

Responsibilities

• Welcome and greet customers into the Tech Lounge for service.
• Diagnose IT issues and provide solutions promptly.
• Educate customers on new technology and processes.
• Utilize Service Now to track service related incidents.

Skills

Strong people skills

Excellent communication skills

Excellent time management

Experience supporting Investment Banking

Knowledge of financial applications

Customer service/support experience

Knowledge of O365, Teams, Windows OS 10/11

Technical skills related to desktop and mobile

Job description

A global technology company is seeking a Desktop Support Specialist in Cary, North Carolina. This role involves welcoming customers, diagnosing IT issues, and educating clients on technology. Candidates must excel in communication and possess strong problem-solving skills. Experience in customer service, particularly in financial environments, is preferred. The position is full-time and offers competitive pay along with a comprehensive benefits package. Join a team committed to delivering high-quality service.