L2 Desktop Support Engineer — 6-Month Contract

Procom Consultants Group; Winston-Salem (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services provider is seeking a Desktop Services Engineer for a contract opportunity in Winston-Salem, NC. This role involves providing technical support for desktops and laptops, troubleshooting hardware and software issues, and ensuring effective communication with users. Candidates should have 2-4 years of related experience, with A+ certification preferred. This contract is expected to last 6 months and requires the ability to lift equipment and travel as needed.

Qualifications

• 2-4 years of related experience preferred.
• Ability to lift 50lbs.
• Experience with customer service.

Responsibilities

• Provide technical support for desktops, laptops, and peripherals.
• Manage hardware issues by coordinating with OEM vendors.
• Document and implement standard operating procedures.

Skills

Technical support

Troubleshooting

Customer communication

Analytical skills

Microsoft Windows knowledge

LAN and VPN troubleshooting

Education

A+ Certification recommended

ITIL Certification preferred

Tools

Active Directory

Microsoft Office

Job description

A leading IT services provider is seeking a Desktop Services Engineer for a contract opportunity in Winston-Salem, NC. This role involves providing technical support for desktops and laptops, troubleshooting hardware and software issues, and ensuring effective communication with users. Candidates should have 2-4 years of related experience, with A+ certification preferred. This contract is expected to last 6 months and requires the ability to lift equipment and travel as needed.