Onsite Desktop Support & Azure Specialist

Tenth Revolution Group; Rosemont (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Professional development opportunities

Job summary

Tenth Revolution Group in the United States is seeking a Desktop Support specialist to provide direct technical support across the IT environment, with a focus on Azure. This onsite role emphasizes resolving issues quickly and maintaining a productive workplace.

You will collaborate with teammates across departments, manage Active Directory accounts, deliver end-user training, and follow ITIL-based ticketing workflows to improve user experience and system reliability.

Qualifications

• Proficient in desktop support and troubleshooting hardware/software.
• Strong knowledge of Azure services and integration.
• Experience with Active Directory and user account management.
• Ability to develop and deliver end-user training sessions.
• Familiarity with ticketing systems and ITIL-based incident management.

Responsibilities

• Provide direct technical support across the IT environment.
• Resolve issues to maintain productivity and user satisfaction.
• Utilize Azure technologies to support IT operations.
• Collaborate with teammates across departments to resolve problems.
• Develop and deliver end-user training sessions and manage tickets following ITIL processes.

Skills

Desktop support

Azure

Active Directory

End-user training

Ticketing ITIL

Job description

Tenth Revolution Group in the United States is seeking a Desktop Support specialist to provide direct technical support across the IT environment, with a focus on Azure. This onsite role emphasizes resolving issues quickly and maintaining a productive workplace.

You will collaborate with teammates across departments, manage Active Directory accounts, deliver end-user training, and follow ITIL-based ticketing workflows to improve user experience and system reliability.