IT Help Desk

Tenth Revolution Group; Rosemont (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Professional development opportunities

Job summary

Tenth Revolution Group in the United States is seeking a Desktop Support specialist to provide direct technical support across the IT environment, with a focus on Azure. This onsite role emphasizes resolving issues quickly and maintaining a productive workplace.

You will collaborate with teammates across departments, manage Active Directory accounts, deliver end-user training, and follow ITIL-based ticketing workflows to improve user experience and system reliability.

Qualifications

• Proficient in desktop support and troubleshooting hardware/software.
• Strong knowledge of Azure services and integration.
• Experience with Active Directory and user account management.
• Ability to develop and deliver end-user training sessions.
• Familiarity with ticketing systems and ITIL-based incident management.

Responsibilities

• Provide direct technical support across the IT environment.
• Resolve issues to maintain productivity and user satisfaction.
• Utilize Azure technologies to support IT operations.
• Collaborate with teammates across departments to resolve problems.
• Develop and deliver end-user training sessions and manage tickets following ITIL processes.

Skills

Desktop support

Azure

Active Directory

End-user training

Ticketing ITIL

Job description

We are seeking a Desktop Support specialist to provide direct technical support within our organization, focused on ensuring the smooth operation of our IT environment utilizing Azure technologies. In this onsite role, you will play a crucial part in resolving issues and enhancing user experience by working closely with team members across departments to uphold productivity.

• Proficient in desktop support and troubleshooting hardware/software issues
• Strong knowledge of Azure services and integration
• Experience with Active Directory and user account management
• Ability to develop and execute training sessions for end users
• Familiarity with ticketing systems and ITIL best practices

This position is located onsite, offering a collaborative environment where your contributions will directly influence day-to-day operations. Core benefits include comprehensive health coverage and opportunities for professional development.