Desktop Support Engineer I: Windows & Endpoints

Jobtailor; Stroudsburg (Monroe County); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in the United States is seeking an IT Desktop Support specialist to provide first and second level support for end users. You will diagnose and resolve hardware, software, OS, and network issues, install and configure devices, and maintain documentation in the service desk system.

The role requires strong customer service, problem solving, and the ability to manage multiple tasks while meeting deadlines. familiarity with Azure/Intune, AD, PowerShell, and remote support tools is a plus.

Qualifications

• Associate degree in IT, CS, or related field preferred.
• 1–3 years desktop support, help desk, or technical support experience preferred.
• Experience with Windows OS and common business apps.
• Customer service experience in a corporate environment.
• Knowledge of AD, Azure/Entra ID, Intune, PowerShell basics, and networking.
• IT certifications (CompTIA A+, Microsoft, ITIL) preferred.
• Strong communication and problem-solving abilities.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide first- and second-level technical support via phone, email, and onsite visits.
• Diagnose and resolve hardware, software, OS, network, printer issues.
• Escalate complex issues to senior staff as needed.
• Own assigned support requests through resolution.
• Install, configure, and maintain desktops, laptops, tablets, and mobile devices.
• Perform hardware upgrades and OS/software deployments.
• Prepare and deploy new equipment per standards.
• Assist users with passwords, access, and software usage.
• Document activities in the service management system.
• Follow security policies and procedures.

Skills

Strong analytical skills

Problem-solving

Excellent customer service

Effective written and verbal comms

Prioritize multiple tasks

Organizational skills

Independent and team work

Adaptability and willingness to learn

Education

Associate degree in IT or related field

Tools

Active Directory

Azure/Entra ID

Intune

PowerShell

Remote support tools

Ticketing systems

Endpoint management

Multifunction devices

Printer management

Job description

Jobtailor in the United States is seeking an IT Desktop Support specialist to provide first and second level support for end users. You will diagnose and resolve hardware, software, OS, and network issues, install and configure devices, and maintain documentation in the service desk system.

The role requires strong customer service, problem solving, and the ability to manage multiple tasks while meeting deadlines. familiarity with Azure/Intune, AD, PowerShell, and remote support tools is a plus.