IT Support & Systems Specialist – End-User Tech Champion

Tenth Revolution Group; Lebanon (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Tenth Revolution Group is seeking an IT Support Specialist to enable teams to collaborate and perform at their best. You will resolve day-to-day issues, maintain secure systems, and support Windows servers and networks.

Join a hands-on team focused on infrastructure, end-user support, security, and cloud technologies, with opportunities to work across EDI and enterprise communications tooling.

Qualifications

• Experience in technical support, desktop support, help desk, or IT systems administration.
• Strong troubleshooting skills across Windows operating systems, PCs, printers, email, networking, and user-access issues.
• Comfort working with Windows Server, backups, network monitoring, and common business technology platforms.

Responsibilities

• Provide responsive technical support to end users, diagnosing and resolving hardware, software, network, email, and phone-related issues.
• Set up, install, and support Windows PCs, peripheral equipment, printers, and user applications.
• Administer user accounts, email access, and out-of-office responses.
• Help monitor network infrastructure, system performance, and backup processes in alignment with disaster recovery plans.
• Support Windows and Windows Server environments.
• Assist with administration of EDI systems, PBX phone systems, voicemail, and call-accounting platforms.
• Maintain technology documentation, procedure manuals, and records for critical servers and network components.
• Assist with the implementation and monitoring of IT standards, policies, and procedures related to data integrity, cybersecurity, legal, and regulatory compliance.
• Create and maintain user-facing documentation and training materials.
• Coordinate copier and printer maintenance, including toner replacement, supply ordering, and vendor service requests.
• Partner closely with IT leadership on projects and a variety of technology initiatives.

Skills

IT support

Windows troubleshooting

End-user support

Documentation

Customer service

Job description

Tenth Revolution Group is seeking an IT Support Specialist to enable teams to collaborate and perform at their best. You will resolve day-to-day issues, maintain secure systems, and support Windows servers and networks.

Join a hands-on team focused on infrastructure, end-user support, security, and cloud technologies, with opportunities to work across EDI and enterprise communications tooling.