Onsite Desktop Support Analyst

Francisco Partners; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Retirement savings plan

Paid holidays and vacation

Job summary

Veradigm is seeking a Desktop Support Analyst to provide on-site technical support for healthcare clients. You will troubleshoot software and hardware, escalate complex issues, and assist with new system deployments while documenting resolutions in the ticketing system.

Qualifications include a bachelor’s degree or equivalent technical experience, 2–4 years in the field, and preferred certifications such as CompTIA A+.

Qualifications

• Bachelor's degree or equivalent technical experience required.
• 2–4 years relevant work experience preferred.
• Certifications such as CompTIA A+, HDI, or Microsoft MCSA or related preferred.
• Experience using a service management ticketing system.

Responsibilities

• Troubleshoots networking issues and determines escalation path.
• Resolves and works proactively on virus issues and initiatives.
• Assists in new system deployments/loading appropriate software as needed.
• Handles incidents escalated from first line of support.
• Writes support documentation for client and/or departmental use.
• Provides suggestions on projects to be undertaken by the department.
• Responds to requests for assistance from associates experiencing problems with supported software or hardware.
• Documents results of problem resolution using the internal ticketing/remoting system.
• Identifies and resolves intermediate level desktop/laptop hardware problems.

Skills

Communication skills

Analytical problem solving

Healthcare industry familiarity

Ticketing system experience

Education

Bachelor's degree or equivalent

Certifications (preferred)

Tools

Ticketing system

Remote access system

Job description

Veradigm is seeking a Desktop Support Analyst to provide on-site technical support for healthcare clients. You will troubleshoot software and hardware, escalate complex issues, and assist with new system deployments while documenting resolutions in the ticketing system.

Qualifications include a bachelor’s degree or equivalent technical experience, 2–4 years in the field, and preferred certifications such as CompTIA A+.