Onsite Lead - Field & Desktop Support

Astreya Consultancy India; Gaffney (SC); Sur place; USD 40 000 - 63 000; Plein temps

Avantages offerts par ce poste

Medical provided through UHC (PPO, HSA

Vision provided by UHC

Dental provided through UHC

401k Plan

Paid Time Off

Paid Holidays

Life Insurance

Résumé du poste

Astreya Consultancy India seeks a Lead - Field Services & Desktop Support with 5-8 years of onsite experience across office and factory environments. The role is hands-on and requires daily presence at the customer location, leading field support and overseeing desktop operations on site.

Responsibilities include on-site break/fix, deployments, ticket management via ITSM, incident management, RCA, and creating SOPs.

Qualifications

• 5–7 years in desktop support and field services.
• 2–3 years with Cisco VC devices and Telephony for AV devices.
• 1–2 years of operations management / lead experience including reporting, escalation handling, and RCA.

Responsabilités

• Provide hands-on onsite support for laptops, desktops, printers, scanners, and A/V systems.
• Act as primary site lead for desktop support.
• Monitor and manage tickets through ITSM, setting priorities and escalations.
• Perform incident management and root-cause analysis to prevent recurrence.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Use SCCM, IT Shop, and Nexthink to improve endpoint visibility and efficiency.

Connaissances

Desktop Support

Field services

Windows 11

Hardware troubleshooting

Printer support

Outils

SCCM

IT Shop

Nexthink

Description du poste

Astreya Consultancy India seeks a Lead - Field Services & Desktop Support with 5-8 years of onsite experience across office and factory environments. The role is hands-on and requires daily presence at the customer location, leading field support and overseeing desktop operations on site.

Responsibilities include on-site break/fix, deployments, ticket management via ITSM, incident management, RCA, and creating SOPs.