Onsite Desktop IT Support Specialist

Apex Systems; Fremont (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Everforth Apex is seeking a 100% onsite Desktop Systems Specialist to provide hands-on support for desktops, laptops, printers, and mobile devices at Fremont, CA. You will troubleshoot hardware, software, and network issues, install and configure hardware/software, and manage asset records.

The role emphasizes strong customer service, ITSM process adherence, and collaboration with IT teams for complex issues.

Qualifications

• Experience providing desktop, help desk, or technical support in a corporate environment.
• Experience troubleshooting Windows operating systems and end-user hardware.
• Knowledge of Active Directory user administration and account management.

Responsibilities

• Provide onsite technical support for desktops, laptops, monitors, printers, mobile devices, and endpoint technologies.
• Diagnose and resolve hardware, software, OS, application, and network connectivity issues.
• Install, configure, deploy, and maintain end-user hardware and software.

Skills

Desktop support

Windows OS

Active Directory

ServiceNow

Office 365

Tools

ServiceNow

Jira Service Management

Job description

Everforth Apex is seeking a 100% onsite Desktop Systems Specialist to provide hands-on support for desktops, laptops, printers, and mobile devices at Fremont, CA. You will troubleshoot hardware, software, and network issues, install and configure hardware/software, and manage asset records.

The role emphasizes strong customer service, ITSM process adherence, and collaboration with IT teams for complex issues.