Help Desk Tech I - Onsite (Windows/macOS)

Apex Systems; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

HSA option

ESPP

EAP

Job summary

Everforth Apex is seeking a customer-focused Help Desk representative for first-level technical support in Austin, TX. The role involves assisting end users with Windows and Mac issues, AD-related tasks, and basic AWS knowledge, onsite five days a week.

You will troubleshoot hardware, software, and network problems, manage tickets, and contribute to knowledge base articles while collaborating with IT teams. Strong customer service and communication skills are essential.

Qualifications

• 1–2 years of technical support experience.
• Experience supporting Microsoft Active Directory (AD).
• Foundation in macOS troubleshooting and basic terminal knowledge.
• Strong knowledge of Office 365 and AWS basics.

Responsibilities

• Provide technical support to team members via phone, email, and in-person appointments.
• Perform installation, repair, and preventative maintenance of personal computers and related systems.
• Troubleshoot and resolve hardware, software, network, and peripheral issues in Windows and macOS environments.
• Monitor and manage support requests through the incident management system, ensuring timely acknowledgment and resolution within established SLA parameters.
• Install and configure workstation hardware and software with limited guidance.
• Assist with installations and updates of security software, and with the decontamination of infected systems.
• Create, maintain, and reference technical knowledge articles.
• Collaborate with internal teams and build strong working relationships.

Skills

AD support

PC hardware

macOS basics

Windows & Mac troubleshooting

Office 365

AWS basics

Customer service

Communication

SOP adherence

Multi-tasking

Job description

Everforth Apex is seeking a customer-focused Help Desk representative for first-level technical support in Austin, TX. The role involves assisting end users with Windows and Mac issues, AD-related tasks, and basic AWS knowledge, onsite five days a week.

You will troubleshoot hardware, software, and network problems, manage tickets, and contribute to knowledge base articles while collaborating with IT teams. Strong customer service and communication skills are essential.