Onsite Deskside Technician II: Public Trust Clearance

IntelliDyne, LLC; Falls Church (VA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

IntelliDyne, LLC seeks a Desk-side Technician – Tier 2 in Falls Church, VA for onsite support. You will interface daily with customers, troubleshoot hardware, software, and network issues, and ensure imaging, backups and data restoration during upgrades or incidents.

You will work with Microsoft and other applications, provide phone and in-person support, and serve as the first point of contact for IT problems. An active DOD Public Trust and strong communication skills are required.

Formación

• DOD 8570 IAT Level II or III certification required.
• Bachelor's degree + 4 years technical support experience or HS degree + 8 years technical support experience.
• Minimum of 4 years of enterprise experience in commercial or government environment.
• Must have an active DOD Public Trust or higher.
• Familiar with all standard MS Office software systems and MS Project.
• Possess knowledge of workstation administration and management including imaging.
• Basic network support experience to include account administration in active directory environment.
• Excellent analytical, oral and written communication, presentation, and problem-solving skills
• Ability to gain internal support and to operate independently without supervision.

Responsabilidades

• Daily client interface.
• Represent IntelliDyne and its interests in all client engagements.
• Address hardware, software or connection issue
• Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
• Resolving problems through customer education, training and direct assistance.
• Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
• Responding and correcting formatting for printing and all other peripheral issues as they arise.
• Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
• Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Conocimientos

Analytical skills

Oral communication

Written communication

Presentation skills

Problem solving

Independent work

Customer relations

Educación

Bachelor's degree

High school diploma

Herramientas

MS Office

MS Project

Remedy

Descripción del empleo

IntelliDyne, LLC seeks a Desk-side Technician – Tier 2 in Falls Church, VA for onsite support. You will interface daily with customers, troubleshoot hardware, software, and network issues, and ensure imaging, backups and data restoration during upgrades or incidents.

You will work with Microsoft and other applications, provide phone and in-person support, and serve as the first point of contact for IT problems. An active DOD Public Trust and strong communication skills are required.