Deskside Technician - Tier 2

veterans; Falls Church (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

IntelliDyne, LLC seeks a DHA - Deskside Technician-Tier 2 in Falls Church, VA. The role requires active DoD Public Trust and provides on-site support for desktop and laptop users, resolving hardware, software, and network issues, and ensuring data backup/recovery during upgrades or incidents.

You will address printing and peripheral problems and support AD, email, and standard desktop images. The candidate should have DOD 8570 IAT Level II/III certification, a relevant degree or equivalent

Qualifications

• DOD 8570 IAT Level II or III certification required (e.g., Security+ CE).
• Bachelor's Degree + 4 years of technical support experience OR HS diploma + 8 years of technical support experience.
• Minimum 4 years enterprise experience in government or commercial environments.
• Must hold an active DOD Public Trust or higher.
• Familiar with MS Office suite and MS Project.
• Knowledge of workstation administration and imaging.

Responsibilities

• Daily client interface and service delivery.
• Provide desktop and laptop support for Microsoft and other software.
• Ensure data backup, recovery and restoration during upgrades or issues.
• Respond to printers, peripherals, and network-related problems.
• Provide phone and in-person support including AD, email, LAN/WAN, and standard desktop images.
• Serve as first point of contact for IT issues (hardware, software, passwords).
• Build solid working relationships with customers and IT staff.

Skills

Analytical skills

Oral communication

Written communication

Problem solving

Presentation skills

Education

Bachelor's degree

High school diploma with 8+ years experience

Tools

Remedy

MS Project

Job description

DHA - Deskside Technician- Tier 2

Clearance : Active DOD Public Trust

Status : Non-exempt

Location: Falls Church, VA (Onsite)

Responsibilities:

• Daily client interface.
• Representing IntelliDyne and its interests in all client engagements.
• Addressing and correcting any hardware, software or connection issue
• Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
• Resolving problems through customer education, training and direct assistance.
• Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
• Responding and correcting formatting for printing and all other peripheral issues as they arise.
• Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
• Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications:

• DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.
• Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
• Minimum of 4 years of enterprise experience in commercial or government environment.
• Must have an active DOD Public Trust or higher.
• Familiar with all standard MS Office software systems and MS Project.
• Possess knowledge of workstation administration and management including imaging.
• Basic network support experience to include account administration in active directory environment.
• Excellent analytical, oral and written communication, presentation, and problem-solving skills
• Ability to gain internal support and to operate independently without supervision.
• Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:

• ITIL Foundations v4 desired.
• Knowledge of Remedy or other trouble ticket software.

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact [e-mail] or 703-575-9715.