Onsite Deskside Support Technician (Windows & IT Assets)

GST, Inc; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid vacation

Additional company perks

Job summary

GST seeks an on-site Deskside Support Technician in Indianapolis, IN to handle end-user desktop, laptop, and peripheral support, including imaging, account provisioning, and asset management. The role requires strong customer service and adherence to SLA targets.

You will support both on-site and remote users in a fast-paced enterprise environment, handling Tier 1 issues and coordinating with higher tiers as needed.

Qualifications

• US citizenship or permanent residency required.
• On-site work in Indianapolis, IN.
• 2+ years in deskside/desktop support.

Responsibilities

• Provide Tier 1 deskside support for hardware, software, OS, and peripherals.
• Troubleshoot and resolve desktop, laptop, printer, scanner, network, and telephony issues.
• Install, configure, deploy, and re-image desktop and laptop systems.
• Provision user accounts, system access, and onboarding support for new employees.
• Support IMAC requests for end-user devices.
• Install, configure, and troubleshoot printers and handheld scanners.
• Receive, track, deploy, relocate, and retire IT assets.
• Manage and prioritize IT support tickets while meeting SLA requirements.
• Escalate and coordinate unresolved issues with Tier 2/3 teams.
• Provide technical assistance for system upgrades, deployments, and rollouts.
• Support both on-site and remote users as needed.

Skills

Deskside Support

Windows OS

Active Directory

Imaging & Re-Imaging

IT Asset Management

Help Desk

Troubleshooting

Printers & Scanners

SLA Compliance

IMAC Services

Tools

Ticketing systems

Job description

GST seeks an on-site Deskside Support Technician in Indianapolis, IN to handle end-user desktop, laptop, and peripheral support, including imaging, account provisioning, and asset management. The role requires strong customer service and adherence to SLA targets.

You will support both on-site and remote users in a fast-paced enterprise environment, handling Tier 1 issues and coordinating with higher tiers as needed.