Field IT Deskside Technician — On-Site Support Pro

DMI; Indianapolis (IN); On-site; USD 60,000 - 72,000; Full time

Job summary

DMI, a leader in digital services, seeks a Field Office Deskside Technician to support IT services across field offices in Indianapolis, IN. The role entails directing end-user support activities and ensuring mission continuity through proactive assessments and responsive fixes.

The ideal candidate has at least 4 years of relevant experience, is able to provide on-site IT support, and possesses strong communication skills to coordinate with headquarters and stakeholders.

Qualifications

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.

Responsibilities

• Directing teams to deliver comprehensive end-user support through MACD actions.
• Proactive environment assessments and responsive break/fix services to ensure mission continuity.
• Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication and customer service

Education

High School

Job description

DMI, a leader in digital services, seeks a Field Office Deskside Technician to support IT services across field offices in Indianapolis, IN. The role entails directing end-user support activities and ensuring mission continuity through proactive assessments and responsive fixes.

The ideal candidate has at least 4 years of relevant experience, is able to provide on-site IT support, and possesses strong communication skills to coordinate with headquarters and stakeholders.