Onsite Deskside IT Support Technician

GST, Inc; Indianapolis (IN); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid vacation

Additional company perks

Job summary

GST, Inc is seeking a hands-on Deskside Support Technician in Indianapolis, IN to provide end-user support for desktops, laptops, printers, scanners, and related hardware and software. You will troubleshoot issues, deploy images, manage IT assets, and support IMAC activities in a fast-paced enterprise environment.

The role requires 2+ years of deskside or desktop support, strong Windows troubleshooting, and AD provisioning skills, with on-site work and potential shift adjustments as needed.

Qualifications

• U.S. Citizenship or Permanent Residency required.
• Ability to work on-site in Indianapolis, IN.
• Willingness to support occasional shift adjustments based on business needs.
• 2+ years of Deskside/ Desktop Support experience.
• Strong troubleshooting skills in Windows environments.
• Experience with Active Directory user accounts and provisioning.
• Familiarity with imaging, asset management, and ticketing systems.

Responsibilities

• Provide Tier 1 Deskside support for hardware, software, OS, and peripherals.
• Troubleshoot and resolve desktop, printer, network, and telephony issues.
• Install, configure, deploy, and re-image desktop and laptop systems.
• Provision user accounts and onboarding support for new employees.
• Support IMAC requests for end-user devices.
• Manage IT assets from receipt to retirement and SLA compliance.
• Escalate issues to Tier 2/3 and coordinate resolutions.
• Assist with system upgrades, deployments, and tech rollouts.
• Support on-site and remote users as needed.

Job description

GST, Inc is seeking a hands-on Deskside Support Technician in Indianapolis, IN to provide end-user support for desktops, laptops, printers, scanners, and related hardware and software. You will troubleshoot issues, deploy images, manage IT assets, and support IMAC activities in a fast-paced enterprise environment.

The role requires 2+ years of deskside or desktop support, strong Windows troubleshooting, and AD provisioning skills, with on-site work and potential shift adjustments as needed.