Deskside Support Technician - Indianapolis, IN

Golden Star Technology; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid vacation

Additional company perks

Job summary

GST seeks an on-site Deskside Support Technician in Indianapolis, IN to handle end-user desktop, laptop, and peripheral support, including imaging, account provisioning, and asset management. The role requires strong customer service and adherence to SLA targets.

You will support both on-site and remote users in a fast-paced enterprise environment, handling Tier 1 issues and coordinating with higher tiers as needed.

Qualifications

• US citizenship or permanent residency required.
• On-site work in Indianapolis, IN.
• 2+ years in deskside/desktop support.

Responsibilities

• Provide Tier 1 deskside support for hardware, software, OS, and peripherals.
• Troubleshoot and resolve desktop, laptop, printer, scanner, network, and telephony issues.
• Install, configure, deploy, and re-image desktop and laptop systems.
• Provision user accounts, system access, and onboarding support for new employees.
• Support IMAC requests for end-user devices.
• Install, configure, and troubleshoot printers and handheld scanners.
• Receive, track, deploy, relocate, and retire IT assets.
• Manage and prioritize IT support tickets while meeting SLA requirements.
• Escalate and coordinate unresolved issues with Tier 2/3 teams.
• Provide technical assistance for system upgrades, deployments, and rollouts.
• Support both on-site and remote users as needed.

Skills

Deskside Support

Windows OS

Active Directory

Imaging & Re-Imaging

IT Asset Management

Help Desk

Troubleshooting

Printers & Scanners

SLA Compliance

IMAC Services

Tools

Ticketing systems

Job description

Deskside Support Technician

Location: Indianapolis, IN

Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Travel: None Work Arrangement: 100% Onsite

Position Summary

We are seeking a hands-on Deskside Support Technician to provide end-user support for desktops, laptops, hardware, software, network, and peripheral technologies. This role is responsible for troubleshooting technical issues, provisioning user accounts, managing IT assets, supporting IMAC activities, and delivering exceptional customer service in a fast-paced enterprise environment.

Key Responsibilities

• Provide Tier 1 Deskside support for hardware, software, operating systems, and peripheral devices.
• Troubleshoot and resolve desktop, laptop, printer, scanner, network, and telephony issues.
• Install, configure, deploy, and re-image desktop and laptop systems.
• Provision user accounts, system access, and onboarding support for new employees.
• Support IMAC (Install, Move, Add, and Change) requests for end-user devices.
• Install, configure, and troubleshoot Zebra, Xerox, and HP printers and handheld scanning devices.
• Receive, track, organize, deploy, relocate, and retire IT assets.
• Manage and prioritize IT support tickets while meeting established SLA requirements.
• Escalate and coordinate unresolved issues with Tier 2 and Tier 3 support teams.
• Provide technical assistance for system upgrades, deployments, and technology rollouts.
• Support both on-site and remote users as needed.

Preferred Qualifications

• 2+ years of Deskside Support, Desktop Support, Help Desk, or End-User Support experience.
• Strong troubleshooting skills supporting Windows-based desktop and laptop environments.
• Experience with Active Directory user account administration and access provisioning.
• Familiarity with hardware deployment, imaging, asset management, and ticketing systems.
• Experience supporting printers, scanners, networking, and telephony systems.
• CompTIA A+ Certification preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to prioritize multiple requests and work independently.

Required Qualifications

• U.S. Citizenship or Permanent Residency required.
• Ability to work on-site in Indianapolis, IN.
• Willingness to support occasional shift adjustments based on business needs.

Technical Skills:

Desktop Support | Windows OS | Active Directory | Hardware Deployment | Imaging & Re-Imaging | IT Asset Management | Help Desk Support | Troubleshooting | Printers | Scanners | Network Support | LAN | Telephony | Ticket Management | SLA Compliance | IMAC Services | End-User Support

Compensation & Benefits:

• Competitive salary
• Medical, dental, and vision coverage
• 401(k) plan
• Paid vacation
• Additional company perks

About GST

Founded in 1985 and headquartered in Cerritos, CA, Golden Star Technology (GST) is a leading provider of IT and AV solutions, serving businesses, enterprise organizations, educational institutions, and government agencies nationwide. Through strategic partnerships with industry-leading technology manufacturers, GST delivers innovative solutions, customized services, and exceptional customer support.

For more information, visit www.gstinc.com