Endpoint IT Support Specialist (7x24 On-Call)

Eskenazi Health; Indianapolis (IN); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Indianapolis EMS is seeking a Desktop Support Specialist to ensure secure and efficient operation of endpoint devices, imaging and deploying hardware, and resolving end-user incidents. You will follow SOPs and ITIL practices to help meet project deadlines and deliver reliable IT services across the organization.

This role requires strong customer service, Windows and Office 365 expertise, and ability to work as part of a team in a dynamic environment.

Qualifikationen

• Associate degree in Computer Science or related field, or three years of varied/related experience in a hospital or large institution data processing environment may be accepted in lieu of educational requirements.
• Relevant certifications/training for areas of technical responsibility (e.g. A+/Net+, MCSE/MCSA, CNE, PMI/PMP).
• Valid Indiana driver’s license that meets the IEMS driving policy requirements.
• Interpersonal skills and a customer service understanding. Ability to communicate and exchange information. Willingness to work as part of a team in a dynamic and complex environment.

Aufgaben

• Maintains endpoint and related component support knowledge documentation and SOPs.
• Proactively contributes to IEMS's mission: Advocate, Care, Teach and Serve with emphasis on the vulnerable population.
• Investigates and resolves endpoint issues and plans changes based on root-cause information.
• Serves as primary technical resource for endpoint hardware, software, and network infrastructure.
• Participates in after-hours on-call rotation and ITIL-aligned incident management.

Kenntnisse

PC Hardware

Windows OS

Office 365

Customer service

ITIL

Network troubleshooting

On-call support

Ausbildung

Associate degree in Computer Science

Three years related experience

Tools

A+/Net+

MCSE/MCSA

CNE

PMI/PMP

Jobbeschreibung

Indianapolis EMS is seeking a Desktop Support Specialist to ensure secure and efficient operation of endpoint devices, imaging and deploying hardware, and resolving end-user incidents. You will follow SOPs and ITIL practices to help meet project deadlines and deliver reliable IT services across the organization.

This role requires strong customer service, Windows and Office 365 expertise, and ability to work as part of a team in a dynamic environment.