Onsite Customer Support Specialist – Training & Growth

TeamPrime; Houston (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) plan

On-the-job training

Opportunities for advancement

Job summary

TeamPrime is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

The position is full-time and permanent, onsite in Houston, with 0-2 years of experience required and a pay rate of $18-$21 per hour. On-the-job training and advancement opportunities are available.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable with computer systems and multitasking.
• Patient, empathetic, and customer-focused.
• Ability to remain calm under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Skills

Communication

Problem-solving

Multitasking

Customer-focused

Empathy

Education

High school diploma (or equivalent)

Job description

TeamPrime is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

The position is full-time and permanent, onsite in Houston, with 0-2 years of experience required and a pay rate of $18-$21 per hour. On-the-job training and advancement opportunities are available.