Patient Experience Specialist

Prime Healthcare; Harlingen (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Prime Healthcare is seeking a Customer Service Representative to join our team. This full-time role handles inbound calls, processes requests, and supports patients and colleagues with professional, friendly service.

Ideal candidates have strong communication skills, basic computer proficiency, and a demeanor that reflects our commitment to quality care. Day shifts are available at our Harlingen, TX site.

Qualifications

• High School Diploma or equivalent.
• Previous customer service or medical office experience preferred.
• Intermediate computer skills.
• Experience with Microsoft Office – intranet and Word documents.
• Ability to effectively communicate in English both orally and in writing.

Responsibilities

• Answer phones and process requests to assist customers, patients, and coworkers.
• Maintain professional and friendly communication; assist with special projects as assigned and meet deadlines.

Skills

Customer service

Communication

Medical office experience

Intranet & Word docs

Team collaboration

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Intranet

Job description

Prime Healthcare is seeking a Customer Service Representative to join our team. This full-time role handles inbound calls, processes requests, and supports patients and colleagues with professional, friendly service.

Ideal candidates have strong communication skills, basic computer proficiency, and a demeanor that reflects our commitment to quality care. Day shifts are available at our Harlingen, TX site.