On-Site Customer Support Specialist

Vital Study Skills; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Vital Study Skills in Houston is seeking a Customer Service Representative to deliver front-line support, handle inquiries, and ensure a positive customer experience. This on-site role requires clear communication and the ability to multitask.

You will log interactions in the CRM, coordinate with sales, technical, and billing teams, and strive to meet daily metrics while maintaining product knowledge and policy awareness.

Qualifications

• 1–3 years in a customer-facing role, preferably in a call-center environment.
• Proficiency with CRM software (Salesforce, Zendesk, HubSpot).
• Excellent verbal and written communication skills.
• Demonstrated problem-solving ability and attention to detail.
• Strong time-management and multitasking capabilities.
• High school diploma or equivalent; associate degree or higher preferred.

Responsibilities

• Respond to inbound and outbound customer contacts via phone, email, and chat, maintaining a professional tone.
• Utilize the CRM system to log interactions, track tickets, and follow up on open cases.
• Diagnose and resolve product or service issues, escalating complex problems when necessary.
• Meet daily and weekly performance metrics, including response time and customer satisfaction scores.
• Collaborate with sales, technical, and billing teams to provide accurate information and seamless service.
• Identify recurring issues and suggest process improvements to reduce future inquiries.
• Maintain up-to-date knowledge of company policies, products, and promotions.

Skills

Customer-facing experience

Communication skills

Time management

Problem solving

Education

High school diploma or equivalent; associate degree or higher preferred

Tools

Salesforce

Zendesk

HubSpot

Job description

Vital Study Skills in Houston is seeking a Customer Service Representative to deliver front-line support, handle inquiries, and ensure a positive customer experience. This on-site role requires clear communication and the ability to multitask.

You will log interactions in the CRM, coordinate with sales, technical, and billing teams, and strive to meet daily metrics while maintaining product knowledge and policy awareness.