Customer Service Specialist

FF Inc; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive hourly rate plus performance bonuses

Paid training and continuous learning opportunities

Flexible scheduling

Supportive team environment

Job summary

A customer-focused company in Houston is looking for a Customer Service Specialist to be the voice of their brand. You will engage with customers through phone, email, and chat, guiding them towards the best solutions. Ideal candidates will possess excellent communication skills and a willingness to learn. This full-time role offers a competitive salary, performance bonuses, and opportunities for growth within the organization.

Qualifications

• Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally.
• A natural curiosity and willingness to learn about our offerings and how to position them.
• Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes.

Responsibilities

• Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat.
• Guide customers through the decision-making process and assist in closing new business opportunities.
• Collaborate with team leads to identify trends and share customer insights for service improvement.

Skills

Excellent communication skills

Tech-savvy

Curiosity and willingness to learn

Education

High school diploma or GED

Job description

Overview

Customer Service Specialist - Located in Houston, TX

Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? This Customer Service Representative role involves being the voice of the brand—answering questions, resolving concerns, and guiding customers toward the right product or service. You’ll be a trusted advisor, a problem-solver, and a closer.

Base pay range

$45,000.00/yr - $65,000.00/yr

What You’ll Do

• Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat
• Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals
• Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way
• Guide customers through the decision-making process and assist in closing new business opportunities
• Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions
• Accurately log conversations, feedback, and sales activities in our CRM system
• Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach
• Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situations

You’ll Need

• Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally
• A natural curiosity and willingness to learn about our offerings and how to position them
• Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes
• A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus
• Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidates

What You’ll Get

• A competitive hourly rate plus performance bonuses
• Paid training and opportunities for continuous learning and development
• Flexible scheduling, including evenings and weekends if needed
• A supportive and inclusive team environment that celebrates wins
• Career advancement potential in sales, customer success, or account management

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Business Consulting and Services

To apply, referrals increase your chances of being interviewed. This posting reflects a typical customer service specialist role, and actual duties may vary by team and location.