Customer Service Specialist - Onsite, Training & Growth

TeamPrime; California; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) plan

On-the-job training

Opportunities for advancement

Job summary

TeamPrime is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

In this onsite role in California, you will handle orders, returns, and account updates while maintaining accurate records. Excellent communication and problem-solving skills are essential to meet performance goals and support our customers.

Qualifications

• 0-2 years of customer service experience.
• Excellent communication and problem-solving skills.
• Patient, empathetic, and customer-focused.
• Comfortable with computer systems and multitasking.
• Ability to remain calm under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Skills

Clear communication

Problem-solving

Customer-focused

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Job description

TeamPrime is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

In this onsite role in California, you will handle orders, returns, and account updates while maintaining accurate records. Excellent communication and problem-solving skills are essential to meet performance goals and support our customers.