Customer Care Specialist - Houston (Contract to Hire)

Accurate Personnel LLC; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Accurate Personnel LLC in Houston, TX is seeking a Customer Care Representative for an immediate contract opportunity with a clear pathway toward permanent, full-time employment based on performance.

The role involves serving as the frontline contact, resolving account inquiries, and maintaining professional communications with clients. Training provided; salary is $15/hour, with benefits including medical, dental, and vision.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a high-volume call center or contact center.
• Must have held a customer care or call center role within the last 2–3 years.
• Strong verbal articulation and professional written communication skills.
• Demonstrated patience, empathy, and solution-oriented approach under pressure.

Responsibilities

• Handle frontline phone inquiries and outreach to resolve client matters efficiently.
• Explain account details and updates to clients with clarity.
• Utilize de-escalation techniques for challenging client scenarios.
• Draft clear, professional emails to coordinate with internal departments and clients.
• Maintain up-to-date knowledge of workflows and services to provide accurate support.
• Achieve daily metrics while contributing to the team dynamics.

Skills

Verbal communication

Written communication

Patience and empathy

Education

High school diploma or GED

Job description

Accurate Personnel LLC in Houston, TX is seeking a Customer Care Representative for an immediate contract opportunity with a clear pathway toward permanent, full-time employment based on performance.

The role involves serving as the frontline contact, resolving account inquiries, and maintaining professional communications with clients. Training provided; salary is $15/hour, with benefits including medical, dental, and vision.