Onsite Customer Care Specialist - Training & Growth

TeamPrime; Chicago (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) plan

On-the-job training

Advancement opportunities

Job summary

TeamPrime is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

The position is full-time, onsite in Chicago. A high school diploma or equivalent is required, along with 0-2 years of customer service experience and strong communication skills to help maintain high satisfaction levels.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable with computer systems and multitasking.
• Patient, empathetic, and customer-focused.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer issues and complaints professionally.
• Process orders, returns, or account updates as needed.
• Maintain accurate records of customer interactions.
• Escalate complex issues to appropriate teams.
• Provide accurate information about products or services.
• Meet performance goals for response time and satisfaction.

Skills

Communication skills

Problem solving

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

TeamPrime is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

The position is full-time, onsite in Chicago. A high school diploma or equivalent is required, along with 0-2 years of customer service experience and strong communication skills to help maintain high satisfaction levels.