On-Site Customer Experience Specialist

Platinum Coastal Group; Houston (TX); On-site; USD 27,552 - 34,440; Full time

Job summary

A leading firm in customer service in Houston seeks an Entry Level Customer Service Representative. This on-site role requires strong communication skills and the ability to handle customer inquiries and complaints effectively. The representative will support customer satisfaction through proactive problem-solving and product knowledge. Ideal candidates will have a passion for customer service, a positive attitude, and a commitment to service excellence. Competitive pay range is offered, reflecting the candidate's skills and experience.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Familiarity with CRM systems and practices.

Responsibilities

• Handle customer inquiries in-store.
• Provide accurate information on products and services.
• Resolve customer complaints and issues.
• Document customer interactions and transactions thoroughly.
• Maintain a friendly and professional demeanor in all interactions.

Skills

Problem solving

Customer service

Communication

Time management

Analytical abilities

Multitasking

Education

High school diploma or equivalent; bachelor’s degree preferred

Tools

CRM systems

Customer service software

Job description

A leading firm in customer service in Houston seeks an Entry Level Customer Service Representative. This on-site role requires strong communication skills and the ability to handle customer inquiries and complaints effectively. The representative will support customer satisfaction through proactive problem-solving and product knowledge. Ideal candidates will have a passion for customer service, a positive attitude, and a commitment to service excellence. Competitive pay range is offered, reflecting the candidate's skills and experience.