Onsite Customer Support Specialist – Orders & Accounts

Nice North America; Carlsbad (CA); Vor Ort; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated Customer Service Representative to join their team in Carlsbad. This role involves processing orders, addressing customer inquiries, and ensuring satisfaction through effective communication. You'll be responsible for investigating shipment issues, managing returns, and collaborating with sales teams to meet customer needs. If you are a proactive individual with strong problem-solving skills and a passion for customer service, this is an exciting opportunity to make a significant impact in a supportive office environment. Join a dynamic team and contribute to creating exceptional customer experiences!

Qualifikationen

• Excellent customer service and courtesy skills via email.
• Ability to solve practical problems and interpret instructions.

Aufgaben

• Process orders and respond to customer inquiries via email/phone.
• Investigate shipment issues and initiate returns or replacements.
• Ensure customer satisfaction and follow up on issues until resolved.

Kenntnisse

Customer Service

Problem Solving

Written Communication

Organizational Skills

Bilingual (Spanish)

Ausbildung

Associate Degree or equivalent

Six months to one year related experience

Jobbeschreibung

An established industry player is seeking a dedicated Customer Service Representative to join their team in Carlsbad. This role involves processing orders, addressing customer inquiries, and ensuring satisfaction through effective communication. You'll be responsible for investigating shipment issues, managing returns, and collaborating with sales teams to meet customer needs. If you are a proactive individual with strong problem-solving skills and a passion for customer service, this is an exciting opportunity to make a significant impact in a supportive office environment. Join a dynamic team and contribute to creating exceptional customer experiences!