On-Site Customer Experience & Sales Support Pro

Jon Renau Collection Inc. TS; California; On-site; USD 38,000 - 58,000; Full time

Job summary

Jon Renau, headquartered in Carlsbad, California, is seeking a Customer Experience Representative to ensure a seamless customer journey from inquiry to order. This on-site role supports sales growth by delivering courteous service, processing orders accurately, and providing timely information across channels.

You will work with a collaborative team to manage customer records, address questions, and resolve issues while maintaining high standards of professionalism and product knowledge.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Strong organizational, self-management, and time-management skills are required.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Handle a high volume of inbound customer calls while maintaining service quality standards.
• Respond to customer inquiries via phone, email, voicemail, and other communication channels.
• Generate outbound calls to strengthen customer relationships and drive sales opportunities.
• Process, modify, and manage customer orders accurately and efficiently.
• Provide inventory, backorder, return, and order status information to customers.
• Assist end consumers with product and service-related questions.
• Provide invoices and any supporting documentation as requested.
• Support Account Managers by maintaining customer records and providing coverage during absences.
• Identify and qualify potential sales leads.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Skills

Customer Focus

Communication

Relationship Building

Problem Solving

Attention to Detail

Time Management & Organization

Teamwork & Collaboration

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Jon Renau, headquartered in Carlsbad, California, is seeking a Customer Experience Representative to ensure a seamless customer journey from inquiry to order. This on-site role supports sales growth by delivering courteous service, processing orders accurately, and providing timely information across channels.

You will work with a collaborative team to manage customer records, address questions, and resolve issues while maintaining high standards of professionalism and product knowledge.