Customer Experience & Sales Support Specialist

Jon Renau; Carlsbad (CA); On-site; USD 30,307 - 33,062; Full time

Job summary

Jon Renau is looking for a Customer Experience Representative in Carlsbad, CA, to deliver exceptional customer service and manage orders. This full-time role is key in building strong relationships with customers and ensuring satisfaction.

The ideal candidate has at least 2 years of customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Join a passionate team dedicated to providing innovative hair solutions.

Qualifications

• Minimum of 2 years of customer service experience.
• Excellent verbal and written communication skills.
• Strong organizational, self-management, and time-management skills.

Responsibilities

• Handle a high volume of inbound customer calls while maintaining service quality standards.
• Respond to customer inquiries via phone, email, voicemail, and other communication channels.
• Generate outbound calls to strengthen customer relationships and drive sales opportunities.

Skills

Problem Solving

Attention to Detail

Adaptability

Education

High school diploma or equivalent

Tools

CRMs

Microsoft Office applications

Job description

Jon Renau is looking for a Customer Experience Representative in Carlsbad, CA, to deliver exceptional customer service and manage orders. This full-time role is key in building strong relationships with customers and ensuring satisfaction.

The ideal candidate has at least 2 years of customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Join a passionate team dedicated to providing innovative hair solutions.