Customer Experience Coordinator – On-Site in Carlsbad

The Race Club; Carlsbad (CA); On-site; USD 42,000 - 48,000; Full time

Job summary

A premier swimming organization is seeking a Customer Service Administrator to manage customer inquiries and ensure satisfaction. This full-time role based in Carlsbad, CA involves responding to support requests, resolving issues, and collaborating with team members to enhance service quality. Ideal candidates will have strong customer service skills, communication abilities, and a passion for helping others. Previous experience in customer-facing roles is required, making this a great opportunity for those looking to grow in a dynamic environment.

Qualifications

• Proven skills in Customer Service, Customer Support, and Customer Satisfaction to address and resolve client inquiries effectively.
• Demonstrated ability to enhance Customer Experience through proactive communication and solutions.
• Strong Communication skills, both verbal and written, for building professional relationships.
• Excellent problem‑solving abilities and the ability to work in a fast‑paced environment.
• Previous experience in customer‑facing roles is required; experience in sports or recreation industries is a plus.

Responsibilities

• Manage day‑to‑day customer inquiries and ensure a positive experience for all participants.
• Respond to customer support requests and resolve issues.
• Maintain high levels of customer satisfaction and strong relationships.

Skills

Customer Service

Customer Support

Communication

Problem-solving

Education

High school diploma or equivalent

College degree

Tools

CRM systems

Job description

A premier swimming organization is seeking a Customer Service Administrator to manage customer inquiries and ensure satisfaction. This full-time role based in Carlsbad, CA involves responding to support requests, resolving issues, and collaborating with team members to enhance service quality. Ideal candidates will have strong customer service skills, communication abilities, and a passion for helping others. Previous experience in customer-facing roles is required, making this a great opportunity for those looking to grow in a dynamic environment.