Customer Accounts Specialist - SAP & CRM Support

TRC Talent Solutions; Fort Mill (SC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Paid maternity leave

Job summary

An international company located south of Charlotte is looking for a Customer Account Specialist. In this full-time position, you will manage customer inquiries, process orders, and support customers with product selections. The ideal candidate has at least three years of experience in customer support and excellent communication skills. This role involves utilizing software such as SAP and Salesforce while providing an exceptional customer experience.

Qualifications

• Three plus years in a customer support role.
• Excellent written and verbal communication skills.
• Experience with SAP is preferred.

Responsibilities

• Respond to customer inquiries regarding delivery dates and pricing.
• Process and audit orders for accuracy.
• Assist customers in product selection.
• Utilize CRM (SalesForce) for tracking sales activities.
• Collaborate with internal departments to enhance customer experience.

Skills

Customer support experience

Communication skills

SAP software

Microsoft Office

Job description

An international company located south of Charlotte is looking for a Customer Account Specialist. In this full-time position, you will manage customer inquiries, process orders, and support customers with product selections. The ideal candidate has at least three years of experience in customer support and excellent communication skills. This role involves utilizing software such as SAP and Salesforce while providing an exceptional customer experience.