Customer Account Specialist – Order & Support

KGPCo.com; Lackmans (KS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Supplemental insurance plans

401(k) with Company match

Generous vacation, holiday, and sick/safe time

Pet insurance

Job summary

A leading network solutions provider is seeking a Customer Service Representative to serve as a point of contact for assigned customers. This role involves managing inquiries related to orders, ensuring customer satisfaction through effective communication, and documenting activities in the CRM system. Candidates should hold an Associate’s Degree and have strong organizational skills, along with proficiency in Microsoft Office. This position offers a supportive work environment with a strong emphasis on team values and customer relationships.

Qualifications

• Ability to establish rapport with customers.
• Must prioritize work in a fast-paced environment.
• Experience in office and/or customer service.

Responsibilities

• Serve as a point of contact to assigned customers.
• Provide customer service and manage order inquiries.
• Document customer activities in the CRM.

Skills

Excellent written and verbal communication

Organizational skills

Customer service skills

Proficient with Microsoft Office

Education

Associate’s Degree or equivalent

Job description

A leading network solutions provider is seeking a Customer Service Representative to serve as a point of contact for assigned customers. This role involves managing inquiries related to orders, ensuring customer satisfaction through effective communication, and documenting activities in the CRM system. Candidates should hold an Associate’s Degree and have strong organizational skills, along with proficiency in Microsoft Office. This position offers a supportive work environment with a strong emphasis on team values and customer relationships.