Onsite Customer Support Specialist — Chat & Email

Wired Currencies; Morrow (GA); On-site; USD 26,000 - 37,000; Full time

Job summary

VXI is seeking a Customer Support Specialist for an on-site role in Morrow, Georgia. The position handles customer questions by chat and email, resolves inquiries, and communicates recurring issues to internal teams.

The role requires at least three years in customer-facing roles and is paid up to $23 per hour. The specialist collaborates with Operations, Product, and Engineering, contributes to self-service resources, and uses dashboards and AI-assisted tools to manage workflows.

Qualifications

• Applicants need at least three years of experience in customer support, customer experience, customer success, or another customer-facing position.
• At least one year of informal or shadow leadership and one year of Trust and Safety experience are required.
• A high school diploma or GED is required.
• A bachelor’s degree is preferred, or related experience and training may provide an equivalent combination.
• Strong written and verbal communication, attention to detail, resilience during high case volumes, and ownership of customer issues are required.
• Experience in fintech, cryptocurrency, brokerage, or financial services is preferred.
• Fraud prevention, risk management, compliance, documentation, escalations, chatbot-assisted support, and concurrent-chat experience are also preferred.

Responsibilities

• Responding to customers through email and chat
• Resolves inquiries and communicates recurring issues to internal teams
• Identifies trends and recommends service improvements
• Maintains support documentation and self-service resources
• Uses dashboards and support tools to manage workflows
• Supports automation and continuous-improvement work
• Completing required queue certifications

Skills

Customer support

Chat and Email

Written communication

Attention to detail

Resilience in high-volume environments

Ownership of customer issues

Fintech experience

Cryptocurrency experience

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

VXI is seeking a Customer Support Specialist for an on-site role in Morrow, Georgia. The position handles customer questions by chat and email, resolves inquiries, and communicates recurring issues to internal teams.

The role requires at least three years in customer-facing roles and is paid up to $23 per hour. The specialist collaborates with Operations, Product, and Engineering, contributes to self-service resources, and uses dashboards and AI-assisted tools to manage workflows.