Onsite Chat & Email Support Specialist (Level 2)

VXI; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

VXI is seeking a Customer Support Specialist, Chat and Email (Level 2) to join our onsite team in Morrow, GA. You’ll resolve inquiries with empathy and accuracy, handling email and chat with professionalism and ownership in a fast-paced environment.

You will collaborate across Operations, Product, and Engineering, contributing to knowledge articles, improving workflows, and delivering exceptional customer experiences day in and day out.

Qualifications

• 3+ years of experience in Customer Support, Customer Experience, or related role.
• 1+ years of informal or shadow leadership roles.
• 1+ years of experience in Trust and Safety.
• Excellent written and verbal communication skills; ownership mindset.

Responsibilities

• Provide professional email and chat support with empathy and urgency.
• Resolve inquiries end-to-end ensuring a positive customer impression.
• Identify recurring issues and suggest long-term improvements.
• Collaborate with Operations, Product, and Engineering to fix problems.
• Contribute to knowledge articles and self-service resources.

Skills

3+ years experience

Leadership experience

Trust and Safety

Strong communication

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

VXI is seeking a Customer Support Specialist, Chat and Email (Level 2) to join our onsite team in Morrow, GA. You’ll resolve inquiries with empathy and accuracy, handling email and chat with professionalism and ownership in a fast-paced environment.

You will collaborate across Operations, Product, and Engineering, contributing to knowledge articles, improving workflows, and delivering exceptional customer experiences day in and day out.