Onsite Chat & Email Support Specialist

VXI Global Solutions; Stockbridge (GA); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2). This 100% onsite role focuses on resolving inquiries with empathy while managing multiple priorities across chat and email channels.

The candidate should have 3+ years of customer-facing experience, strong communication skills, and a willingness to own outcomes and improve the support experience daily.

Competenze

• 3+ years in Customer Support, Customer Experience, or similar role
• 1+ years in informal or shadow leadership
• 1+ years in Trust and Safety
• Strong written and verbal communication
• Ability to deliver outstanding customer experience and ownership
• Detail-oriented with high resilience
• Ability to complete required certifications for each support queue

Mansioni

• Assist customers through e-mail and chat with professionalism, empathy, and urgency.
• Resolve inquiries from start to finish ensuring a positive impression.
• Respond quickly in high-priority situations and guide customers confidently.
• Identify recurring trends and suggest long-term improvements.
• Share customer feedback to improve products and services.
• Contribute to knowledge articles and self-service resources.
• Work with tools, dashboards, and AI-assisted tech to improve efficiency.
• Coordinate with Operations, Product, Engineering to resolve concerns.

Conoscenze

Customer support

Written communication

Verbal communication

Problem solving

Prioritization

Formazione

High school diploma

Bachelor’s degree preferred

Strumenti

Word

Excel

PowerPoint

Outlook

Descrizione del lavoro

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2). This 100% onsite role focuses on resolving inquiries with empathy while managing multiple priorities across chat and email channels.

The candidate should have 3+ years of customer-facing experience, strong communication skills, and a willingness to own outcomes and improve the support experience daily.