Onsite Chat & Email Support Specialist (Level 2)

VXI Global Solutions; Riverdale (GA); In loco; USD 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver outstanding service from our Morrow, GA office. You will handle inquiries with empathy, accuracy, and professionalism, balancing multiple priorities and collaborating with cross-functional teams.

The role emphasizes ownership, rapid problem solving, and continuous improvement of support processes. Previous Trust and Safety exposure is a plus, with growth into higher complexity cases.

Competenze

• 3+ years of experience in Customer Support, Customer Experience, or a customer-facing role.
• 1+ years of informal or shadow leaders
• 1+ years of experience in Trust and Safety.
• Exceptional written and verbal communication skills with the ability to explain complex concepts clearly and professionally.
• Genuine passion for delivering outstanding customer experience and taking ownership when customers encounter challenges.
• Strong attention to detail and the ability to identify issues others may overlook.
• High resilience with the ability to manage large case volumes and difficult customer interactions professionally.

Mansioni

• Provide exceptional customer support through email and chat with professionalism and urgency.
• Resolve inquiries from start to finish, ensuring a positive impression.
• Share customer feedback and insights to improve products, services, and the customer journey.
• Identify recurring trends and propose long-term improvements.

Conoscenze

Customer support

Trust and Safety

Communication skills

Time management

Formazione

High school diploma or GED

Bachelor’s degree preferred

Strumenti

CRM software

Knowledge base

Chat/Email platforms

Descrizione del lavoro

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver outstanding service from our Morrow, GA office. You will handle inquiries with empathy, accuracy, and professionalism, balancing multiple priorities and collaborating with cross-functional teams.

The role emphasizes ownership, rapid problem solving, and continuous improvement of support processes. Previous Trust and Safety exposure is a plus, with growth into higher complexity cases.