Onsite Chat & Email Support Specialist (Level 2)

SmartRecruiters, Inc.; Morrow (GA); On-site; USD 26,000 - 37,000; Full time

Job summary

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) for an onsite role in Morrow, GA. You will handle customer inquiries via chat and email, delivering empathetic, accurate support while maintaining high quality across multiple priorities.

The role emphasizes ownership, process improvement, and collaboration with cross-functional teams to enhance the customer journey and support tooling.

Qualifications

• 3+ years in customer support or a related role.
• 1+ years informal or shadow leaders.
• 1+ years experience in Trust and Safety.
• Excellent written and verbal communication skills.
• Passion for delivering outstanding customer experience.

Responsibilities

• Assist customers via e-mail and chat with professionalism, empathy, and urgency.
• Resolve inquiries end-to-end, ensuring a positive impression.
• Identify recurring trends and recommend long-term improvements.
• Collaborate with internal teams to improve processes and tools.

Skills

Customer support

Communication

Attention to detail

Resilience

Ownership

Learning new tools

Education

High school diploma or GED

Bachelor's degree preferred

Job description

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) for an onsite role in Morrow, GA. You will handle customer inquiries via chat and email, delivering empathetic, accurate support while maintaining high quality across multiple priorities.

The role emphasizes ownership, process improvement, and collaboration with cross-functional teams to enhance the customer journey and support tooling.