Onsite Chat & Email Support Specialist (Level 2)

VXI Global Solutions; McDonough (GA); In loco; USD 58.000 - 72.000; Tempo pieno

Descrizione del lavoro

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver exceptional service from our Morrow, GA office. You will resolve inquiries with empathy, maintain high-quality support, and manage multiple priorities across chat and email channels.

As a middle-tier individual contributor, you will handle more complex workflows, contribute to documentation, and collaborate with cross-functional teams to improve the customer journey.

Competenze

• 3+ years of experience in Customer Support, Customer Experience, Customer Success, or another customer-facing role.
• 1+ years of informal or shadow leaders
• 1+ years of experience in Trust and Safety.
• Excellent written and verbal communication with the ability to explain complex concepts clearly.

Mansioni

• Assist customers via e-mail and chat with professionalism and empathy.
• Resolve inquiries from start to finish ensuring a positive impression.
• Identify recurring issues and suggest long-term improvements.
• Contribute to knowledge articles, support documentation, and self-service resources.
• Collaborate with Operations, Product, Engineering and other teams to resolve issues.

Conoscenze

Customer support

Chat & Email handling

Troubleshooting

Trust & Safety exposure

Formazione

High school diploma or GED

Bachelor's degree preferred

Descrizione del lavoro

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver exceptional service from our Morrow, GA office. You will resolve inquiries with empathy, maintain high-quality support, and manage multiple priorities across chat and email channels.

As a middle-tier individual contributor, you will handle more complex workflows, contribute to documentation, and collaborate with cross-functional teams to improve the customer journey.