Onsite Customer Support Specialist – Chat & Email Pro

VXI Global Solutions; Forest Park (GA); In loco; USD 42.000 - 58.000; Tempo pieno

Descrizione del lavoro

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver exceptional service in a fast-paced, onsite role. You will handle inquiries via email and chat, resolve issues end-to-end, and contribute to knowledge base and process improvements while collaborating with product and operations.

A minimum of 3 years in customer support and 1 year in Trust & Safety is preferred; bachelor’s degree is welcome but not required.

Competenze

• 3+ years in customer support or customer experience.
• 1+ years leading informal/shadow teams.
• 1+ years in Trust and Safety.
• Strong written and verbal communication.
• Able to complete required certifications for each support queue.

Mansioni

• Provide email and chat support with empathy and urgency.
• Resolve inquiries from start to finish with high quality.
• Identify trends and suggest long-term improvements.
• Contribute to knowledge base and self-service resources.
• Collaborate with operations, product, and engineering to resolve issues.

Conoscenze

Customer support

Trust and Safety

Chat and Email

Written communication

Multitasking

Formazione

High school diploma or GED

Bachelor's degree preferred

Strumenti

Word

Excel

PowerPoint

Outlook

Descrizione del lavoro

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver exceptional service in a fast-paced, onsite role. You will handle inquiries via email and chat, resolve issues end-to-end, and contribute to knowledge base and process improvements while collaborating with product and operations.

A minimum of 3 years in customer support and 1 year in Trust & Safety is preferred; bachelor’s degree is welcome but not required.